Terms of service

Moksha Pets by Shaira — Terms of Service

1. Acceptance of Terms

By accessing or using services, products, or the website of Moksha Pets by Shaira, you agree to these Terms of Service and our Return & Refund Policy. If you do not agree, you may not use our services.

2. Products and Services

  • Moksha Pets by Shaira provides pet food, supplies, and related products.

  • All products are subject to availability. We reserve the right to discontinue items without notice.

  • We aim for accurate product descriptions, but cannot guarantee complete accuracy regarding ingredients, availability, or packaging.

3. Ordering

  • Orders can be placed via our store or online platform.

  • All orders are subject to acceptance, and we reserve the right to refuse or cancel orders at our discretion.

  • Prices are displayed in Philippine Pesos (₱) and may change without prior notice.

4. Payment

  • Payments must be completed through our approved methods.

  • We are not responsible for bank errors, delays, or fraudulent transactions beyond our control.

  • Orders are confirmed only after successful payment verification.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary due to location or unforeseen circumstances.

  • Moksha Pets by Shaira is not liable for delays caused by couriers or natural events.

  • It is the customer’s responsibility to provide accurate delivery information.

6. Returns and Refunds

  • All returns and refunds follow our Return & Refund Policy.

  • Customers are responsible for reviewing eligibility before initiating a return.

  • Refunds are processed after inspection and approval of returned items.

7. Customer Responsibility

  • Customers are responsible for proper use of products according to labels or instructions.

  • Moksha Pets by Shaira is not liable for misuse, allergic reactions, or harm resulting from improper handling of pet food or supplies.

8. Intellectual Property

  • All content, branding, logos, and product images belong to Moksha Pets by Shaira.

  • Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.

9. Privacy

  • Customer information is collected and handled according to our Privacy Policy.

  • We will not share personal information with third parties except as required for order fulfillment or legal compliance.

10. Limitation of Liability

  • Moksha Pets by Shaira is not liable for indirect, incidental, or consequential damages.

  • Maximum liability is limited to the purchase price of the product in question.

11. Governing Law

These Terms of Service are governed by the laws of the Philippines. Disputes will be resolved under the jurisdiction of local courts.

12. Changes to Terms

  • We reserve the right to update these Terms at any time.

  • Updated Terms will be effective immediately upon posting on our website or store.